Support
Something not working, or a question about the app? Send me an email. I read every message and usually reply within a couple of days.
If you're reporting a problem, it helps to include your iPhone model, your iOS version, the app version and what you did just before it went wrong. Please don't send your balances or account numbers.
Common questions
Where is my data stored?
Only on your iPhone. There's no account and no server, so nothing you enter is sent to me or anyone else. See the privacy policy for the details.
How do I back up my data or move it to a new phone?
Your Undebtify data is included in your normal iPhone backup, through iCloud Backup or your computer. When you set up a new iPhone from that backup, your accounts and entries come with it.
What happens if I delete the app?
Deleting the app deletes everything in it. Because nothing is stored online, I can't recover it for you. Restoring an iPhone backup made before you deleted it is the only way back.
Can it connect to my bank?
No, and that's on purpose. You log payments, interest and fees yourself. It keeps you close to the numbers and means you never hand over a bank login.
I logged a payment by mistake. How do I undo it?
Straight after a one-tap payment you can tap undo. For anything older, open the account, find the entry and delete or edit it.
What's the difference between snowball and avalanche?
Snowball puts your smallest balance first, so you clear whole debts sooner. Avalanche puts the highest interest rate first, which usually costs less overall. Pick whichever keeps you going. The app marks the debt to focus on next.
Can Undebtify tell me what to do about my debt?
No. It's a tracker, not an adviser, and I'm not able to give financial advice. For free, confidential advice from people who can, see where to get help.
Struggling with debt?
This page is for help with the app. If debt is getting on top of you, free UK services can help. See where to get help.